Returns:

All sales are final and cannot be refunded or returned after the order is placed. Please ensure to take your dog's measurements carefully to ensure correct sizing.

Due to the nature of our small business, this policy is firm. 

Although our policy is firm if you have made an error in measurement please contact us at Returns@JuniperandMaple.com and we will try to work with you to provide you with a new product at a favorable price.

 

Warranty:

Our warranty covers any issues with hardware or issues that arise from the assembly process. 

Examples of what would be covered include:

• Scissor snap breaks or stops working
• Buckle breaks or stops working
• Rivets, d-rings, or O-rings break

Our warranty is not intended to cover damage caused by your pet, misuse, or everyday wear and tear. Examples of what would not be covered include: 

• Damage caused by your pet such as chewing
• Natural colour changes due to the aging of material or exposure to the sun, water, natural oils released from your dog's fur, or other elements 
• Oxidization of brass hardware, and any tarnish marks this may leave against the Biothane
• Wearing off of silicone-coated hardware on quick-release buckles
• Damage caused by improper use of products 

Should you need to contact us about a warranty issue please email us at Warranty@JuniperandMaple.com with a description and photo or video of the issue. 

Please note that all shipping costs for repairs to and from our studio shall be borne by the buyer.